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Saturday - June 30th, 2001 - Classification : Notice

12:00 AM - Our entire system was brought down for scheduled maintenance and upgrades. No service of any type was available during this time.

3:15 AM - Maintenance and upgrades were completed and all services were restored.

Thursday - June 21st, 2001 - Classification : Notice

We made a change in the security method on our mail servers today at 6:00 PM. Some customers who host their Internet domains and corresponding mail servers on geeksnet servers need to make changes on their local machines in order to be able to send e-mail. The customers who are affected by this change are those who do not receive their Internet access from geeksnet via dial-up (56K and ISDN) or high speed frame access. This change only affects the outgoing mail service. Click here for more info.

Thursday - June 7th, 2001 - Classification : Minor

Incident Report #11 - Web Interface E-mail Client Down

4:30 AM - The web interface for geeksnet e-mail accounts as well as all domain hosting mail accounts stopped functioning. This only affected the web interface. There was no interruption of POP3 or SMTP service.

9:02 AM - The service was discovered to be down and was restarted. This is the second incident concerning this web interface in 18 months. This only affected those customers who use the web interface as their primary mail client. Please note that while the web interface is a good tool, geeksnet recommends that our customers use a more full featured such as Outlook or Outlook Express. Please see our support section for help in setting up your software.

This service is not critical and did not affect our customers other than they were unable to view the web interface, therefore it will not be logged in the year-to-date logging.

Thursday - May 31st, 2001 - Classification : Severe

Incident Report #10 - Circuit Down

4:40 PM - Users are unable to authenticate for dial-up service or check e-mail. Hosting customers also have an interruption of mail and web page service.

4:45 PM - Automated notification system pages technician and the customers begin to call. Troubleshooting begins.

4:50 PM - It is determined that the circuit to our Winterville location is down and we call Sprint (the provider of the circuit).

4:55 PM - Circuit is restored to service. All service begin to function normally.

This incident did not affect users who were already connected other than they were unable to get e-mail.

Totals Since 1/11/01 (Date this logging began)

Greenville Dial-up
Total downtime for incoming calls-9 hrs 02min (4 incidents)(99.7%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-5 hrs 59 min(3 incidents)(99.8% Uptime)
Total disconnection incidents - 0.

High Speed Access
Downtime - 0 mins

Web Hosting
Total downtime for WWW1 - 15 minutes.
Total downtime for WWW2 - 15 minutes.
Total downtime for WWW3 - 5 hours 49 min (3 incidents).(99.8% Uptime)

E-mail Service
Total downtime - 3 hours 15 min (99.9% Uptime)

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