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Voice: 252-756-8459 9AM - 6PM
Toll Free: 1-877-geeksnet 7AM - 11PM
Fax: 252-756-8361
Support Email: support@geeksnet.com
Here are some tips to assist you in getting help with your Internet
connection:
Write it Down
Make notes of exactly what went wrong, what software applications
you were running, and what you were doing immediately before your
connection dropped or machine crashed. Particularly note the error
message (if any) that popped up.
Call the right people
Try to make your support call to the company who is responsible
for the product that is giving you trouble. This is not always the
program that is generating errors. This one can be tough, because
it involves making an educated guess as to where the problem originates.
But there are a few guidelines, such as deciding whether it is a
hardware or a software based problem. If you have trouble with a
word processing program, geeksnet is not going to be able to help
you, because they didn't provide you the word processing program.
Keep a log
Maintain a log book or diary of the information above; the software
that you have installed, and any crashes or freezes that you suffer.
Tracking down the root cause of problems often requires spotting
a trend or a pattern over time. Having a log will speed this diagnosis
up. Good documentation of problems could also be the deciding factor
in pursuing a warranty claim against a manufacturer.
Keep track of your software
Make a list of all the software that you have installed on your
machine, including version numbers and serial or registration numbers
if applicable. Keep this log book up to date as you add new software
and update older software. This will come in very handy when calling
someone for technical support, because they're guaranteed to ask
you. Having the serial/registration numbers written down in a central
place is a good idea in case the original disks or manuals are lost
or destroyed; you'll likely need these numbers to order replacement
disks or to install upgraded versions.
Restart your machine
Before calling, restart your computer to flush it's memory. Often
times, a simple reboot can correct problems.
Scandisk and Disk Defragmenter
Click Start-Programs-Accessories-System
Tools. You should find two Windows programs, Scandisk and Disk
Defragmenter. These utilities can correct many problems. When was
the last time you ran either?
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