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Friday - September 21st, 2001 - Classification
- Notice
Incident Report #17 (continued) - w32.Nimda.A@mm worm attacks
the Internet
3:30 PM - All services were restored to normal service.
The outbreak affected a total of 2 of the 14 servers on our
network. We had intermittent loss of authentication and mail
services for 3 days due to complications from this virus. These
services were down for periods of 15 minutes or less. Our billing
software was unavailable during this period and we appreciate
the patience all of our customer showed for billing questions.
Many sites on the Internet were affected and some continue to
be affected by this worm. It continues to slow the speed of
the Internet due to the broadcasts that this worm sends out
as it is still present on many servers outside our network.
Tuesday - September 18th, 2001 - Classification
- Severe
Incident Report #17 - w32.Nimda.A@mm worm attacks the Internet
9:05 AM - Our primary webserver was infected by the
w32.Nimda.A@mm worm. This worm uses a security hole in Microsoft
NT Server 4.0 to replicate itself automatically through web
servers. Once the machine was infected it used all available
bandwidth to try to propagate itself. This caused intermittent
interruption in mail and hosting services. This worm has affected
many servers across the world and is responsible for many pages
not being available as well as very slow performance in general.
No fixes have been released for infected servers at this time.
We have removed the server from service to prevent propagation
and will begin to rebuild the hosted sites.
Wednesday - August 28th, 2001 - Classification
- Minor
Incident Report #16 - Web E-mail Interface Fails
8:45 AM - The web e-mail interface was returned to service.
This had failed sometime during the night. This is the second
failure of this interface in the last 2 days. POP3 and SMTP
service was not affected. We are currently working to upgrade
our entire e-mail system and anticipate completion of this project
within 30 days.
Thursday - August 23rd, 2001 - Classification
- Notice
Incident Report #15 - Equipment Failure at the Wilson Site
2:00 PM - One of our modem cards was removed from service
due to equipment failure. The loss of this card reduces our
dial-up capacity at the Wilson site by 33% and may affect our
dial-up customers. We have not experienced a busy signal at
either dial-up due to full equipment in over 5 months.
The card was sent off for repair and should be returned to service
in 2-3 weeks. During extremely busy times we may have some busy
signals, but we do not expect the loss of this card to greatly
affect the quality of service. This card has no effect on the
speed of connections nor will it affect any other services that
we provide. Any busy signals during this period will be reported
on this page.
Monday - August 20th, 2001 - Classification
- Severe
Incident Report #14 - Power Outage at our Winterville Location
3:00 PM - Power was lost to the Winterville area where
our store is located. Approximately 40% of the equipment for
our ISP is located at this store. This is the second occurrence
in 2 months of power loss.
3:20 PM - Battery backup power was exhausted so all
systems at our Winterville location were shutdown. This stopped
all mail services, web hosting, and dial-up authentication.
Users already connected to our service were still able to browse
the Internet.
3:50 PM - Power was restored to the Winterville area.
3:55 PM - All systems were brought back up and service
was restored. We are currently devising a plan to limit the
effect of a power loss in the Winterville area on our dial-up
service.
Totals Since 1/11/01 (Date this logging began - approx
5350 hours)
Greenville Dial-up
Total downtime for incoming calls-11 hrs 32min(6 incidents)(99.8%Uptime)
Total disconnection incidents - 3.
Wilson Dial-up
Total downtime for incoming calls-8 hrs 29 min(5 incidents)(99.8%
Uptime)
Total disconnection incidents - 0.
High Speed Access
Downtime - 0 mins
Web Hosting
Total downtime for WWW1 - 3 hrs 50 min (4 incidents). (99.9%Uptime)
Total downtime for WWW2 - 3 hrs 50 min.(4 incidents). (99.9%Uptime)
Total downtime for WWW3 - 9 hours 24 min (6 incidents).(99.8%
Uptime)
E-mail Service
Total downtime - 6 hours 40 min (99.9% Uptime)
Wednesday - August 8th, 2001 - Classification
- Severe
Incident Report #13 - Authentication Failure
4:45 PM - The primary authentication server was taken
down for maintenance. This had been tested twice during the
day and both times the secondary authentication server took
over immediately and there was no interruption of authentication
service. However the secondary server did not immediately take
over on the actual event and we were unable to authenticate
any new calls.
4:55 PM - We started receiving calls from customers
who were unable to authenticate.
5:00 PM - The secondary authentication server was manually
started and incoming calls resumed. This incident did not affect
any customers who were already connected to our service.
Totals Since 1/11/01 (Date this logging began - approx
5100 hours)
Greenville Dial-up
Total downtime for incoming calls-10 hrs 52min(6 incidents)(99.8%Uptime)
Total disconnection incidents - 3.
Wilson Dial-up
Total downtime for incoming calls-7 hrs 49 min(5 incidents)(99.8%
Uptime)
Total disconnection incidents - 0.
High Speed Access
Downtime - 0 mins
Web Hosting
Total downtime for WWW1 - 2 hrs 50 min (2 incidents). (99.9%Uptime)
Total downtime for WWW2 - 2 hrs 50 min.(2 incidents). (99.9%Uptime)
Total downtime for WWW3 - 8 hours 24 min (4 incidents).(99.9%
Uptime)
E-mail Service
Total downtime - 5 hours 40 min (99.9% Uptime)
Saturday - July 7th, 2001 - Classification
- Severe
Incident Report #12 - Power Outage at our Winterville location
2:40 PM - Power was lost to the Winterville area where
our store is located. Approximately 40% of the equipment for
our ISP is located at this store.
3:00 PM - Battery backup power was exhausted so all
systems at our Winterville location were shutdown. This stopped
all mail services, web hosting, and dial-up authentication.
Users already connected to our service were still able to browse
the Internet.
4:00 PM - Power was restored to the Winterville area.
4:15 PM - All systems were brought back up and service
was restored.
Totals Since 1/11/01 (Date this logging began)
Greenville Dial-up
Total downtime for incoming calls-10 hrs 37min(5 incidents)(99.7%Uptime)
Total disconnection incidents - 3.
Wilson Dial-up
Total downtime for incoming calls-7 hrs 34 min(4 incidents)(99.8%
Uptime)
Total disconnection incidents - 0.
High Speed Access
Downtime - 0 mins
Web Hosting
Total downtime for WWW1 - 2 hrs 50 min (2 incidents). (99.9%Uptime)
Total downtime for WWW2 - 2 hrs 50 min.(2 incidents). (99.9%Uptime)
Total downtime for WWW3 - 8 hours 24 min (4 incidents).(99.8%
Uptime)
E-mail Service
Total downtime - 5 hours 40 min (99.9% Uptime)
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