geeksnet - News

To view this page in chronological order click on these clock symbols.

Thursday - February 28th, 2002 - Classification - Severe

Incident Report #5/2002 - Wilson POP Down

8:15 AM - The Terminal Server that answers calls for our Wilson dial-up customers stopped responding. It is likely that all users who were connected at this time were disconnected. The nature of this failure did not trip any alarms on our network monitoring.

9:30 AM - We received our first call from a Wilson customer notifying us of a problem in connecting. We received 5 calls within 2 minutes. A few quick tests determined we were not accepting calls.

9:45 AM - The Terminal Server was rebooted and resumed taking calls.

This is the first incident for this piece of equipment. It has been in constant operation for over a year without a single second of downtime.

Totals Since 1/11/01 (Date this logging began - approx 9800 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.98%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 34 min(9 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

Web Hosting
Total downtime for WWW1 - 4 hrs 0min (5 incidents). (99.99%Uptime)
Total downtime for WWW2 - 4 hrs 0 min.(5 incidents). (99.99%Uptime)
Total downtime for WWW3 - 9 hours 44 min (6 incidents).(99.98% Uptime)
Total downtime for WWW4 - 25 min (1 incidents). (99.999% Uptime)

E-mail Service
Total downtime - 9 hours 25 min (99.9% Uptime)
Total downtime 2002 - 2 hours 35 min

Monday - February 18th, 2002 - Classification - Severe

Incident Report #4/2002 - Power Outage

9:06 AM - The city of Greenville experienced 2 quick power outages. (unknown to us - Winterville power was uninterrupted)

9:12 AM - Our network monitoring system notified us that our entire network was down.

9:15 AM - A technician was dispatched to Sprint's Central Office.

9:25 AM - Technician arrives at equipment and finds that one of our battery backups failed during the power outage. Sprint's Central Office has an extensive power backup system, however it takes 20 seconds for it to take over in the event of a power outage. We have 2 large battery backups to keep our equipment up for these 20 seconds. It seems that one of the backups received a surge or spike which caused it to shutdown. This took down 1/3 of our equipment. Plugs were rearranged and power was brought back up.

9:31 AM - Service was restored.

We will be adding a new battery backup to the Central office location today. This will caused 2 or 3 five minute interruptions of service while systems are being moved.

Totals Since 1/11/01 (Date this logging began - approx 9672 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.98%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-9 hrs 04 min(8 incidents)(99.98% Uptime)
Total disconnection incidents - 0.

High Speed Access
Downtime - 25 mins

E-mail Service
Total downtime - 9 hours 25 min (99.9% Uptime)
Total downtime 2002 - 2 hours 35 min

Wednesday - February 13th, 2002 - Classification - Moderate

Incident Report #3/2002 - Mail Service Interrupted

1:15 PM - A software error halted all mail service. The nature of this error does not allow it to be detected by our monitoring systems. This is the same error we have been experiencing over the past 2 months.

1:30 PM - The first reports by customers of this outage are received at our office.

1:40 PM - Service is restored. Additional steps were taken to prevent this interruption and the troubleshooting of this problem will continue.

E-mail Service
Total downtime 2002 - 2 hours 10 min

Friday - January 25th, 2002 - Classification - Moderate

Incident Report #2/2002 - Mail Service Interrupted

1:30 PM - A software error halted all mail service. The nature of this error does not allow it to be detected by our monitoring systems.

2:10 PM - The first reports by customers of this outage are received at our office. All technicians who are able to fix this problem are traveling at this time. Nearest technician is dispatched to correct problem.

3:15 PM - Service is restored. This is the 4th extended interruption of service in 3 weeks.

4:30 PM - Research into the issue lists a recently enabled feature as a possible cause. This feature was disabled and we will continue to monitor the software.

E-mail Service
Total downtime 2002 - 1 hours 45 min

Wednesday - January 17th, 2002 - Classification - Notice

The scheduled maintenance to our network was completed at 8:30 am. This maintenance was scheduled for 3:30am - 6:00am, however there were several issues that delayed restoration of the service. We apologize for any interruptions of service during this time. During this maintenance all of our equipment at our Winterville location was moved to Sprint's Central Office. These facilities provide us with a backup generator to maintain our service during short power outages. This also alleviates several bandwidth bottlenecks, and removes several possible failure points. This move will increase both speed and reliability of our network. Several other equipment changes were made to help us during many equipment disaster recovery scenarios.

Tuesday - January 8th, 2002 - Classification - Minor

Incident Report #1/2002 - Web E-mail Interface Fails

1:15 PM - The web e-mail interface failed due to a software error. This affected on the web interface. POP3 and SMTP services were uninterrupted.

1:45 PM - The web e-mail interface was returned to service. This is a known software issue with our mail program. There is no fix available at this time and we have made every effort to minimize the frequency of this failure.