We
have added this page to our Web site to keep our customers informed
of network issues that affect our Dial-up and High Speed Access
services. We will post information concerning these services as
needed.
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Monday - October 27, 2003 - Classification
- Moderate
Incident Report #13/2003 - Equipment Failure at Wilson POP
Slow downs were reported by users from the Wilson
location. A switch began failing sometime on Saturday that caused
intermittent problems. The switch was replaced Monday, 10/27,
at around 11:30 AM.
Tuesday - October 14, 2003 -
Classification - Notice
Mail Server Software Upgrades
Update to Incident Report
#13/2003.
Monday evening our technicians made changes to mail server
software in response to the slow down that was reported on Friday.
It was determined that the anti-virus software that was bundled
with the software that runs the mail server was causing a back
up in processing. We switched to a different version of the anti-virus
software which corrected the problem.
In addition to the new anti-virus software, new
rules were added to the SPAM filtering service, gee-sentry.
These new rules will allow gee-sentry
to block even more SPAM and mark questionable e-mails as possible
SPAM. The questionable e-mails will have "SPAM ALERT
FROM GEE-SENTRY AT GEEKSNET" in the subject. Users can
create a rule in their mail client (Outlook, Outlook Express,
etc.) to catch e-mail with this subject.
Monday - October
13, 2003 - Classification - Moderate
Incident Report #13/2003 - Mail Slow Down
We noticed a slow down in mail services on Friday,
10/10/03. Symptoms include inability to send mail through Outlook
Express and similar mail clients as well as a slow load time on
the gee-mail web interface. These symptoms seemed to worsen significantly
on Monday 10/13/03.
The hardware on the new server is working properly
which leads us to believe there is a software issue causing the
problem. A technician contacted the mail software manufacturer
on Friday. The manufacturer representative spent time on Friday
evening making changes in an attempt to correct the problem. Since
the manufacturer has been unable to correct the problem at this
point, we are going to attempt to fix the symptoms by temporarily
turning off the SPAM and anti-virus filters. We will turn these
filters back on once the problem is corrected.
If you are using Outlook Express or a similar
mail client and are not able to send e-mail, we are suggesting
you use the gee-mail
web interface. The interface is very slow at this
time but you should still be able to send new e-mail using that
system.
We apologize for any inconvenience this may have
caused. Please check back here for updates on this situation.
Friday - October 10,
2003 - Classification - Moderate
Incident Report #12/2003 - Random Outages
Over the last several days we have noticed random
outages in our services that last 15 to 30 minutes at a time.
We have been trouble shooting the problem in an attempt to determine
the cause. We have replaced some equipment in an effort to correct
the issue but have still been unable to pinpoint the exact cause.
A new piece of hardware has been installed to detect these outages.
This hardware should reduce any such outages to one minute or
less.
We will continue to trouble shoot this issue
until it is corrected. We apologize for any inconvenience these
outages may have caused.
Tuesday - September 23,
2003 - Classification - Notice
Mail Server Update
As Incident Report #11
stated one of the two processors that run the mail server failed
on September 8. The server has been running on a single processor
since that time. The server occasionally becomes overwhelmed and
stops responding. Because of the single processor we can no longer
remotely restart the server, so a technician must drive to the
central office to manually restart the server. If you notice a
delay in getting your mail this is probably the reason. Wait a
few minutes and the service should be available.
A new server arrived on 9/22 and is currently
being configured to replace the current mail server. We are running
tests on the new server and plan to replace it in the early hours
of Thursday (9/25) morning. The new server will be running the
latest mail processing software. Customers may notice a new layout
on the web interface due to the updated software.
Monday - September 8, 2003
- Classification - Severe
Incident Report #11/2003 - Mail Server Processor Failure
A processor failure caused the mail server to
be temporarily unavailable this morning. The server was reconfigured
to run with a single processor. Total down time about 2.5 hours.
Monday - August 4, 2003 - Classification
- Severe
Incident Report #10/2003 - Sprint routing issues cause
loss of services
This report is covering random outages over the
past week due to Routing issues caused by Sprint equipment upgrades.
We are working with Sprint to make sure they are aware of these
issues and attempt to have them resolved quickly. Here are some
of the symptoms that have been reported to us at this time:
Dial-up & high-speed customers unable
to view websites outside our network.
Dial-up customers experiencing slow download/upload
times.
Hosting customers unable to view their
websites. Our web servers are operating normally. The
inability for certain networks to see these sites is a direct
result of the Sprint routing issues.
Unable to access E-mail. If
you need to use your E-mail you may go to http://mail.computer-geeks.com:8383
and login using your full E-mail address as the UserID (ex. yourname@geeksnet.com
or yourname@yourdomain.com).
Unable to make Online payments or look
up information about geeksnet accounts.
UPDATE: This issue was resolved by Sprint
at about 12:15 PM on 8/4/03. We know of at least two other Internet
Service Providers that experienced similar problems during this
period.
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