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We have added this page to our Web site to keep our customers informed of network issues that affect our Dial-up and High Speed Access services. We will post information concerning these services as needed.

To view this page in chronological order click on these clock symbols.

Saturday - June 21, 2003 - Classification - Moderate

Incident Report #9/2003 - Intermittent loss of E-mail service

The mail server would periodically stop throughout the day. A technician was dispatched and installed a new server. Work was completed and service fully restored at approximately 1:00 AM Sunday morning.

Estimated downtime: 1 hour 30 minutes

Thursday - June 12, 2003 - Classification - Minor

Incident Report #8/2003 - E-mail POP service down

The mail server experienced a malfunction that caused the POP service to stop. This only effected customers using mail clients such as Outlook Express or Netscape mail; the web interface remained up.

Estimated downtime: 15 minutes

Thursday - May 29, 2003 - Classification - Moderate

Incident Report #7/2003 - Sceduled Maintenance & FTP Error on Web Server

A new security patch was applied to the main web server that required the server to be rebooted. The server came back up normally.

While FTPing files this morning the server locked up. We are investigating the cause and attempting to prevent this from happening in the future. Customers using Macromedia Dreamweaver are advised to use a different FTP program when uploading a large number of files at once or only upload a few files at a time.

Estimated downtime: 40 minutes

Wednesday - May 21, 2003 - Classification - Moderate

Incident Report #6/2003 - Mail Server Unexpected Shutdown

At approximately 7:40 PM the mail server shutdown. The system did not log any errors. Service was restored at approximately 8:40 PM.

Wednesday - April 16, 2003 - Classification - Moderate

Incident Report #5/2003 - FTP Error on Web Server

FTP software caused the main web server, WWW4, to stop responding sporadically on Friday, Monday and Wednesday. New FTP software has been installed on this server. The new software caused a loss of FTP usernames and passwords. Customers who FTP their web sites to this server should E-mail support@geeksnet.com with their web site name and desired password information.

Monday - March 10, 2003 - Classification - Moderate

Incident Report #4/2003 - Software Error at the Wilson Site

9:00 AM - The system in Wilson stopped authenticating dial-up users. It was determined the system lost its configuration settings.

9:15 AM - Configuration settings were corrected and service was restored.

Totals Since 1/11/01 (Date this logging began - approx 19016 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.9%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 49 min(10 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

Web Hosting
Total downtime for WWW1 - 4 hrs 0min (5 incidents). (99.98%Uptime)
Total downtime for WWW2 - 4 hrs 0 min.(5 incidents). (99.98%Uptime)
Total downtime for WWW3 - 9 hours 44 min (6 incidents).(99.9% Uptime)
Total downtime for WWW4 - 3 hours 50 min (3 incidents). (99.98% Uptime)

E-mail Service
Total downtime - 10 hours 58min (99.9% Uptime)
Total downtime 2002 - 4 hours 8 min

Saturday - March 8, 2003 - Classification - Notice

Web Server Scheduled Maintenance

10:15 PM - Web Hosting Service was stopped in order to replace a faulty network card that caused two previous interruptions.

11:15 PM - Maintenance was complete and service was restored.

Totals Since 1/11/01 (Date this logging began - approx 19016 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.9%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 34 min(9 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

E-mail Service
Total downtime - 10 hours 58min (99.9% Uptime)
Total downtime 2002 - 4 hours 8 min

Wednesday - March 5, 2003 - Classification - Moderate

Incident Report #3/2003 - Web Server Stop Responding

6:45 PM - Our web server stops responding due to a faulty network card. Loss of web site service for about 15 minutes.

Totals Since 1/11/01 (Date this logging began - approx 18896 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.9%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 34 min(9 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

E-mail Service
Total downtime - 10 hours 58min (99.9% Uptime)
Total downtime 2002 - 4 hours 8 min

Sunday - February 16, 2003 - Classification - Minor

Incident Report #2/2003 - Sprint Equipment Failure

Greenville POP experienced busy signals at approx 50% of our capacity. Sprint was contacted and the problem was corrected Sunday evening. Similar problem to last busy signal event.

Saturday - February 15, 2003 – Classification - Moderate

Incident Report #1/2003 - Webserver lost connection to the web

Faulty network card. Lost service of all web sites for about 2 hrs.

Saturday - September 28th, 2002 - Classification - Moderate

Incident Report #7/2002 - Mail Server Stop Responding

8:35 AM - Our new mail server stops responding due to web e-mail interface. All mail service is halted.

8:42 AM - The network monitoring system pages a technician.

9:04 AM - The technician determines the server cannot be connected to remotely and leaves for Sprint's Central Office where the server is located.

9:24 AM - Technician arrives and find server hung on reboot at Raid Adapter drive discovery. System reset and boots normally.

9:33 AM - The mail server resumes all mail service. This outage was caused by the same software problem that plagued our previous server even though we have replaced all hardware and software on this new server.

Totals Since 1/11/01 (Date this logging began - approx 10680 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.98%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 34 min(9 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

Web Hosting
Total downtime for WWW1 - 4 hrs 0min (5 incidents). (99.99%Uptime)
Total downtime for WWW2 - 4 hrs 0 min.(5 incidents). (99.99%Uptime)
Total downtime for WWW3 - 9 hours 44 min (6 incidents).(99.98% Uptime)
Total downtime for WWW4 - 25 min (1 incidents). (99.999% Uptime)

E-mail Service
Total downtime - 10 hours 58min (99.99% Uptime)
Total downtime 2002 - 4 hours 8 min

Tuesday - April 2nd, 2002 - Classification - Moderate

Incident Report #6/2002 - Mail Server Stop Responding

6:51 PM - Our mail server stops responding. All mail service is halted.

6:57 PM - The network monitoring system pages a technician.

7:04 PM - The technician determines the server cannot be connected to remotely and leaves for Sprint's Central Office where the server is located.

7:18 PM - Technician arrives and find server responding normally but unable to see the network. Upon further troubleshooting it is found that the network cable to the server was knocked loose. The cable was reconnected, and the server was rebooted.

7:26 PM - The mail server resumes all mail service. This outage was most likely caused by a Sprint duct cleaning crew that was performing routine facilities maintenance in our server room at that time.

Totals Since 1/11/01 (Date this logging began - approx 10680 hours)

Greenville Dial-up
Total downtime for incoming calls-12 hrs 07min(8 incidents)(99.98%Uptime)
Total disconnection incidents - 3.

Wilson Dial-up
Total downtime for incoming calls-10 hrs 34 min(9 incidents)(99.98% Uptime)
Total disconnection incidents - 1.

High Speed Access
Downtime - 25 mins

E-mail Service
Total downtime - 10 hours 0 min (99.99% Uptime)
Total downtime 2002 - 3 hours 10 min

Gee-News Archive List:

January-March 2001	July-September 2001	January-March 2002
April-June 2001	October-December 2001