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What's your technical support policy?
We have office personnel available Monday through Friday from
9am-7pm to answer general Internet questions. Our hardware technicians
are available for problems relating to our clients' Internet connections
Monday through Friday, 9am-6pm. We also have an emergency support
line, 1-877-GEEKSNET, that will page a techncian Monday through
Friday from 6pm-11pm and Saturday and Sunday from 9am-11pm.
Specifically:
At any time without charge we will:
- Track down any problem with software/hardware on our end.
- Provide information needed to set up a dialup account (phone
numbers, DNS, etc).
- Check your username/password.
- Check your login attempts to ensure you are using the correct
username/password.
- Deal with configuration issues on your end.
- Answer questions regarding access, email, DNS, etc.
- Address any other problems affecting your Internet connection.
We offer support for the software that geeksnet provides (MS
IE5+ and MS Outlook Express). Sorry, we cannot provide general
computer help or deal with non-Internet related hardware or software
issues on your end, nor can we walk you through the initial set
up. We do, however, provide free disks and printed instructions.
We also offer on-site service for a nominal fee.
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